Detect anomalies before your users do
Continuous monitoring, proactive alerts, and 24/7 incident management : we constantly monitor your applications to intervene at the first weak signal, before the incident becomes critical.
What is Support & Supervision ?
Support & supervision consists of continuously monitoring the health of your web applications availability, performance, errors, security, and infrastructure to detect anomalies before they impact your users and trigger the right actions at the right time.
Unlike corrective maintenance, which intervenes after the incident, supervision is proactive : it detects weak signals, raises targeted alerts, and allows us to act before a breakdown. It guarantees a stable application and a technical team on constant watch.
When do you need supervision ?
Your application is critical to your business or your clients
You are learning about incidents from your users or clients
Your performance degrades without you knowing why
You have no visibility into the state of your servers or APIs
You need technical on-call support outside of office hours
What Support & Supervision Covers
Application Performance
Response times, latency, slow queries, HTTP error rates. Detection of degradations before user impact.
Infrastructure & Resources
CPU, RAM, disk, network, database. Alerts on saturation, memory leaks, disk space, and queues.
Erreurs & exceptions
Real-time capture via Sentry / Datadog. Intelligent grouping, full context, automatic prioritization.
Centralized Logs
Aggregation, indexing, and search across all your application and server logs. Fast correlation in case of an incident.
Security & Certificates
SSL/TLS expiration, CVE vulnerabilities, intrusion attempts, traffic anomalies, GDPR compliance.
Critical User Journeys
Monitoring of key funnels (login, payment, checkout) via automated end-to-end tests.
On-Call & Incident Management
24/7 human on-call support for P1 incidents. Diagnosis, escalation, and resolution coordinated by a senior engineer.
Reporting & SLA
Monthly dashboards : uptime, MTTR, incidents resolved, SLA compliance. Total transparency on the quality of service.
From Setup to Resolution in 4 Steps
Audit & Mapping
Inventory of your applications, services, dependencies, and critical points. Definition of indicators (SLIs) and alert thresholds tailored to your business context.
Complete audit within 5 daysMonitoring Setup
Deployment of probes, agents, and integrations (Datadog, Sentry, Grafana…), creation of dashboards, and configuration of alerting (PagerDuty / Slack / email) with anti-noise rules.
Operational within 2 to 3 weeksContinuous Supervision & On-Call
24/7 monitoring by our teams. For every critical alert, an engineer takes over: qualification, diagnosis, action, or escalation to the corrective maintenance team.
P1 handling <15 minReporting & Continuous Improvement
Monthly report : uptime, MTTR, incidents resolved, SLA compliance. Recommendations to reduce recurrence and improve the resilience of your stack.
Monthly steering committeeReady to sleep peacefully ?
Let's talk about your applications and their critical points.
How we prevented a breakdown before it happened
Alert (3:12 AM)
E-commerce platform : a Datadog alert detects a progressive memory leak on the catalog service. No users are impacted at this stage, but memory consumption is at 78% and climbing.
Diagnostic (20 min)
The on-call engineer takes the alert. Log analysis and profiling reveal a poorly indexed query triggered by a cron script is consuming memory. Without action, a crash is estimated within 2 hours during a busy sales period.
Resolution & Securing (45 min)
Immediate action : rolling restart of pods, indexing hotfix deployed via CI/CD, and 6 hours of monitoring. Post-incident: delivery of a post-mortem to the client, addition of new alerts, and automated load testing.
Results
Questions about Support & Supervision
Does my application need to be hosted with you ?
No. We supervise your applications regardless of the host (AWS, GCP, Azure, OVH, Scaleway, on-premise…). Our tools integrate as agents or external probes, without depending on the cloud provider.
Do you use your own tools or mine ?
Both. If you already have Datadog, Sentry, New Relic, or Grafana in place, we connect to them and use them. Otherwise, we deploy a stack tailored to your budget and criticality (from open-source Prometheus/Grafana to SaaS Datadog).
Is 24/7 on-call support provided by humans ?
Yes. P1 alerts are handled by a senior on-call engineer based in France, reachable in less than 15 minutes, including evenings and weekends. No offshore centers, no generic scripts.
How do you avoid alert fatigue?
We configure intelligent thresholds, alert groupings, and runbooks by typology. Every alert that triggers must be actionable. We review the relevance of the rules every month during the steering committee.
Is support & supervision included in an Application Maintenance (TMA) contract ?
Yes, it is one of the building blocks of any application maintenance contract. It naturally combines with corrective maintenance (resolution of detected incidents), evolutionary, and preventive maintenance.
